Congratulations! You are now enrolled in the world-class Telamon 8- week virtual training program, Building A Customer-Centric Communication Culture. We all know it’s far less costly to keep a customer than to find a new one, and the communication provided by the people in your organization can make all the difference. Whether you are dealing with customers, clients, partners, or colleagues, we must deliver polished, professional, and friendly communication.
Since everyone perceives service in a unique, emotional way, customer service professionals must have the knowledge and skills to understand and work within each customer’s “perception of service” to deliver service at a world-class level. The following modules provide valuable customer service and communication skills. All modules are conducted in a supportive and interactive environment. After you watch each week’s video, you’ll fill in a short quiz. After two sessions, you’ll meet with an expert Communication Coach to answer any questions and provide additional insight.
We are glad you are here with us. Enjoy the journey!
Course Session
Lessons
Session 1 of 8 Introduction: What is Customer Service? Session 2 of 8: Relationships Session 3 of 8: Sounds of Service Session 4 of 8: Words that Work Session 5 of 8: Handling Stress Session 6 of 8: Having Difficult Conversations Session 7 of 8: Best in Class Customer Service Session 8 of 8: Practice, Review, Help Seat