This is the home page for the 8 week course created and recorded for Telamon. Click here to download the workbook Go to the customer service training course Quarterly workshop recordings The Impact of Urgency: Identifying, Prioritizing, and Addressing Client Needs Virtual Communication Email Communication Surprise and Delight Delivering Effective Internal Feedback- Two-Part Series Part One Advanced Internal Feedback- Part Two Strengthening Negotiation Communication Improving Listening & Validating Skills Effective Delegating Skills